The telephone operator takes care of the private branch exchange switchboard and receives incoming calls. The professional also makes new connections for long-distance and takes and transmits messages.

A PBX Operator performs various tasks such as typing, checking, and recording information. It is the responsibility of the PBX Operator to compile information and prepare reports.

The professionals will handle basic questions such as hours of operation, directions. The PBX Operator must know how to use and maintain office equipment such as fax machines and automation and computerized tools. A PBX Operator should have excellent telephone manners and have to be well-versed with the ins and outs of a multi-line phone system.

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